KONGZEE PRODUCT SUPPORT

Contact KONGZEE

Get help with your KONGZEE TENS or EMS unit, electrode pads, lead wires, order or return. Tell us what happened and our support team will help you find the next step.

Send a message View TENS support

HOW WE CAN HELP

Tell us what you need

Choose the closest topic and include the details below. Clear product and order information helps us respond more accurately.

Product support

Setup, mode controls, charging, pad connection and lead wire troubleshooting.

Order help

Questions about an order, delivery, product received or return request.

Include these details

  • Your order number if the question is about a purchase
  • The product name or model shown on the device or packaging
  • A short description of what you expected and what happened

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Contact our support team

Please do not send payment card details or sensitive medical information.

FIND ANSWERS FASTER

Popular KONGZEE support resources

These guides cover the questions our TENS and EMS users ask most often.

01

TENS unit manual and support

Setup, controls, pad care and common troubleshooting steps.

Open support guide → 02

TENS pad placement guide

General placement principles, body areas and essential safety rules.

Read the guide → 03

TENS and EMS explained

Learn how the two modes feel and what each mode is designed to do.

Compare TENS and EMS →

QUICK ANSWERS

KONGZEE support FAQ

Where can I find the KONGZEE TENS unit manual?

Use the KONGZEE TENS unit manual and support page. Select your language in the Global User Guides area and match the guide to your product model.

What should I include in a support request?

Include your order number, product name or model, and a clear description of the issue. Explain what you tried before contacting us.

Can KONGZEE support provide medical advice?

No. We can help with product setup and troubleshooting, but we cannot diagnose a condition or recommend individual treatment. Ask a qualified healthcare professional for medical advice.

How do I troubleshoot weak or uneven stimulation?

Switch the unit off first. Check that the lead wires are fully connected and the pads sit evenly on clean, dry skin. Replace dry, damaged or lifting pads before trying again.